Aspire Dental & Orthodontics - Irvine

Aliya Idrissova
5 Star
Very friendly staff, clam atmosphere in the office, super new equipment. Overall happy with the experience. Angela who did the deep cleaning for me was very helpful, explaining the process along the way
Thursday 11th April 2024

Rick Nathan
5 Star
My wife and I went to Aspire Dental for our first visit since we relocated to Irvine. Checking in and making sure my insurance was correct was simple since everything is through their online portal. The office is clean and very high tech. Dr. Kawamoto was very thorough and made sure all my questions were answered. Since I haven't seen the dentist in years I was nervous about my teeth. They had time to do my deep cleaning and even do the fillings I needed done all in one visit. It was completely PAINLESS! I loved how the doctor explained each step to me. I'm very happy with them and I will be returning to do future dental work that I need done!
Wednesday 5th April 2023

Isoreth Merriot
3 Star
Making on my anonymous account because I unfortunately still need a dentist and don’t want this traced back to my account. The first dental assistant or dentist that took my X-rays and did first examination was quite rude and did not try to make me feel comfortable. I came in for a 6 month cleaning and she looked at my teeth and said “yep definitely time for a cleaning” in a judgemental way that made me feel shamed for my teeth when I’m at the dental office to take care of them. The front desk is slow to respond to requests and calls and were impatient and rude when I asked follow up questions regarding my recommended treatment plan and pricing. Makes me nervous to get any treatment done here and uncomfortable coming back. Definitely needs some retraining and culture improvements.
Friday 7th July 2023

Charlene
1 Star
I rarely post reviews like this but I had to warn other people. BEWARE!!! I’ve been going to Aspire dental for a few years. Last October 2022, I had routine cleaning and was recommended again to get a mouthguard for night use. I asked whether it is covered by my dental insurance, lady at the front desk was able to check my insurance and said that it was covered but I had copay of $50 for the mouthguard. I paid the copay and came back 2 weeks later to pick up my mouthguard. There was no mention of any other due bills. I had to call and cancel my next cleaning appointment (6 months later) because Aspire didn’t have any Saturday appointments available for 2-3 months. I went to another dental office for my next routine cleaning appointment. There was no mention of any outstanding bills during the phone conversation. Almost a YEAR LATER I receive a FINAL NOTICE for an unpaid balance that would go to collections of not paid within 10 days of receiving the letter. So I called Aspire dental 9/21/23 and spoke with Doreen to ask regarding this FINAL NOTICE of unpaid balance. She said it looks like it’s for the mouthguard. I explained to her I paid my copay and was told last year it was covered by my insurance. She said she will follow up with the lady that handles those (If I remember correctly, she mentioned name Vanessa?) I also told her that ASPIRE dental NEVER sent me a bill through the mail nor informed me of an outstanding bill through ANY other means of communication. October 11, I went back to Aspire for my routine cleaning. I spoke with Doreen again and gave her the FINAL NOTICE letter and followed up. She passed the letter to another lady in the office. She also mentioned that they didn’t know the letters were being sent out. Nobody followed up with me regarding this bill. November 6, I received a bill from collections (Radius Global Solutions LLC) for this Unpaid bill amounting to $675. This is in addition to the copay I already paid. ABSOLUTELY NO COMMUNICATION FOLLOW UP from Aspire dental. I have no debts and all my bills are paid in FULL every month. To say this is a NIGHTMARE is an understatement.
Tuesday 7th November 2023

Pooja Patel
1 Star
Super unprofessional, they had me book cleaning 6 months in advance. I show up, they say sorry you came in on wrong day, your appointment is next Friday. Then I receive a text that my appointment is on Wednesday. Then I receive another text that my appointment has been cancelled due to staffing issues. I call them and they say there is a waitlist and no appointments available until they get more staffing. Unbelievable
Monday 4th December 2023